This Privacy Policy describes how YELLOW RIBBON TRAVELS and its affiliates (collectively "YELLOW RIBBON TRAVELS", we, our, us) collect, use, share, protect or otherwise process your information/personal data through our website https://yellowribbontravels.com (the "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
We collect your personal data when you use our Platform, services or otherwise interact with us. Some of the information we may collect includes, but is not limited to: name, date of birth, address, telephone/mobile number, email ID and any information shared as proof of identity or address. Sensitive personal data (with your consent) may include bank account or payment instrument information, biometric information (e.g., facial features) where you opt to use such features.
You always have the option not to provide certain information by choosing not to use a particular service or feature. We may track behavior and preferences on an aggregated basis. We also collect transaction-related information on our Platform and third-party partner platforms. When a third party collects personal data directly from you, you will be governed by their privacy policy — we are not responsible for third-party privacy practices.
If you receive any request purporting to be from YELLOW RIBBON TRAVELS asking for sensitive information such as PINs or passwords, do not provide it and report the incident to appropriate law enforcement authorities.
We use personal data to provide the services you request. Where we use your data to market to you, we will provide an opt-out. Uses include assisting sellers/partners in fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting, informing you about offers and updates, customizing your experience, detecting fraud, enforcing terms, conducting research, and other uses disclosed at collection. Your access to certain products or services may be affected if you do not grant required permissions.
We may share personal data within our group entities and affiliates to provide services. These entities may market to you unless you opt out. We may disclose data to third parties such as sellers, business partners, logistics partners, payment processors, reward program providers and other service providers as required to deliver services, comply with legal obligations, enforce agreements, facilitate marketing, and prevent fraud or illegal activities.
We may disclose personal and sensitive data to government or law enforcement if required by law or where reasonably necessary to respond to subpoenas, court orders, or legal process, or to protect rights, property, or safety.
We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss or misuse. We use secure servers and adhere to our security guidelines. However, transmission of information over the internet is not completely secure. By using the Platform you accept the security implications of data transmission and acknowledge inherent risks. Users are responsible for safeguarding their login credentials.
You can delete your account via your profile settings on the Platform; deleting your account will result in loss of all account-related information. You may also contact us for deletion assistance. We may delay or refuse deletion in case of pending grievances, claims or services. We retain personal data only as long as necessary for the purposes collected or as required by law. We may retain data to prevent fraud, for legitimate business purposes, or in anonymized form for analytics and research.
You may access, rectify, and update your personal data through the Platform functionalities.
By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy. If you provide personal data about others, you represent that you have authority to do so. You consent to be contacted via SMS, instant messaging apps, call and/or email by us and our partners for purposes described in this Policy. You may withdraw consent by writing to the Grievance Officer (see contact below). Withdrawal may be verified and is not retrospective; it may lead to restrictions or denial of services where information is necessary.
We may update this Privacy Policy to reflect changes in our practices. Please check the policy periodically. Significant changes will be notified as required by applicable laws.
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